What is proactive copilot support?

Proactive copilot support means your AI agent reaches out to users before they ask for help. Autoplay streams real-time behavior — clicks, hesitation, repeated errors, abandoned flows — into your copilot, so it can intervene the moment a user gets stuck instead of waiting for a ticket.

How is Autoplay different from a standard chatbot?

Standard chatbots are reactive — they only respond after the user types a message. Autoplay gives your copilot real-time situational awareness of what every user is doing, so it can trigger help proactively, personalize responses with full session context, and resolve issues before they escalate.

Which AI copilots and support platforms does Autoplay integrate with?

Autoplay integrates natively with Intercom, Zendesk, HubSpot Chat, Help Scout, Dify, and Botpress. The AgentContext API also makes it easy to plug into any custom LLM agent or copilot.

How quickly can I add Autoplay to my product?

Most teams ship a working proactive copilot in under an hour using the Autoplay quickstart. Drop in the AsyncConnectorClient, connect your existing support tool, and your copilot starts receiving real-time user context immediately.

⚡ Proactive Customer Support Intelligence

Give every user a proactive support agent that knows their user activity lifecycle

Autoplay transforms your existing chatbots into user-action-aware copilots that anticipate needs and jump in at exactly the right moment — before users get stuck or give up.

QUICKSTART NOW Join DiscordStar on github

👁️

Real-time Intent Detection

Know what users are trying to do before they ask for help

🤖

Proactive Outreach

Your chatbot reaches out at the right moment with contextual help

⚡

Zero Engineering Overhead

One SDK, no changes to your existing stack required

Why context matters

What changes with Autoplay.
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Without real-time context

USER

Is there a way to automatically notify my team when a task is done?

BOT

Yes! You can use Automations for this. Go to the Automations centre on your board and set up a rule like “When status changes to Done, notify someone.”

// User: “Where is the Automations centre?”
// Bot can’t see the screen. User has to ask again.

With real-time context (Autoplay)

USER

Is there a way to automatically notify my team when a task is done?

BOT

Looks like you’ve been marking items Done manually — you can automate that with one rule. Click the ⚡ lightning bolt at the top of this board → search “status changes” → pick “When status changes to Done, notify someone” and select your team. Takes 30 seconds.

✨LIVE CONTEXT + VISUAL GUIDANCE

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Board 4452109 · status → “Done” × 9

Never opened Automations centre

// Autoplay sees: 9 manual Done marks, 0 Automations visits.
// Bot gives exact steps. Zero follow-up needed.

WORKS WITH YOUR EXISTING TECH STACK

WHY AUTOPLAY

Why customer support teams build with Autoplay

Transform your chatbot from reactive to proactive with intent-aware intelligence.

🧠

Full Context Awareness

Your chatbot gains full context across the user's entire session — not just the current message. Know their journey, not just their question.

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Proactive Triggers

Proactive triggers mean your chatbot reaches out before users get stuck. Detect hesitation, confusion, and intent in real-time.

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Faster Time-to-Value

Help users reach their goals faster with contextual assistance that anticipates their needs before they even ask.

✨

Zero Integration Overhead

One SDK, no changes to the existing stack. Works with any chatbot that supports webhooks and APIs.

FAQ

Frequently Asked Questions

🧞‍♂️ What is a proactive customer support copilot?

A copilot with full context across your user's entire activity lifecycle. It knows their intentions and habits, and jumps in at exactly the right moment — before they get stuck or give up. Unlike traditional chatbots that wait to be asked, a proactive copilot anticipates user needs based on real-time behavior.

🧐 How does an Autoplay-powered chatbot differ from a standard chatbot?

A standard chatbot waits to be asked; an Autoplay-powered chatbot already knows what the user is trying to do and reaches out proactively with the right help at the right time. It has full context of the user's session, understands their intent, and can intervene before frustration sets in.

🔗 Which chatbots does Autoplay support?

Autoplay can work with any chatbot. As long as your chatbot supports webhooks and APIs, our SDK can plug straight in — no custom engineering required. We integrate with popular platforms like Intercom, Zendesk, HubSpot Chat, Help Scout, Dify, Botpress, Crisp, Rasa, Ada, and many more.

🏎️ How quickly can I add Autoplay to my chatbot?

Most teams get up and running within a day. It's a single SDK snippet that integrates with your existing session replay tools and chatbot platform. No changes to your existing stack are needed, and our team can help with implementation if needed.

🤖 I’m a chatbot company looking to implement this — can you help?

Absolutely! We partner with chatbot companies to add proactive intelligence as a built-in feature. We can help you ship this capability without rebuilding from scratch. Autoplay plugs into your existing product as the intelligence layer. Reach out to discuss partnership opportunities.

GET STARTED

Ready to Make Your Customer Support Chatbot Proactive?

Start free and only pay when Autoplay delivers value. No credit card required.

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